Shipping

Prices on this website do not include shipping costs. No shipping charges will appear during the automated checkout process.

We manually calculate shipping costs for each order, and email or phone you with those charges. At that time, you can accept the order, or cancel it.

Unlike many businesses, we don't intend to make a profit on the shipping. This means fair and honest shipping prices.

Shipping Charges

• Shipping is $8.00 minimum
• Small boxes often go for about $12.00.
  (one or two eyepieces, small pair of binoculars, etc.)
• Medium-sized boxes up to $20.00
• Larger boxes >$20.00
• We are happy to provide quotes by phone or email

We ship by Canada Post Expedited with a signature required in most cases. If you prefer a different shipping method, or would like us to use your own shipping account, please note the shipper, account number, and service type (eg: ground, express) in the comment area during checkout.

Shipping Restrictions

Celestron

We can only ship Celestron products within Canada and the United States of America.

Damaged Goods

If the shipping box arrives damaged, report the damage with the carrier during receiving.

If any products arrive damaged, report the damage to us. Where possible, document any damage with photos.

Returns

Unwanted products must be returned unused in the same condition as received, accompanied with the original receipt within 15 days from the purchase date on in-store pick-ups or 30 days from the purchase date on shipped items.

Please include the original packaging and instructions.

Products worth $500.00 or more, special orders, and night vision are not refundable. A restocking fee of 20% may be negotiated.

Software (CD/DVD/VHS) must be returned unopened.

Negotiated terms will be written on the original sales receipt.

Please contact us for return authorization before returning any products.

Return Address

Focus Scientific
911 Carling Ave.
Ottawa ON  K1Y 4E3
Canada