Shipping
Prices listed on this web store and during the secure checkout do not include shipping costs.
Shipping costs have to be manually calculated for each order. We will email or phone you with the shipping charges when they exceed $20.00 and ask for confirmation to go ahead with the order.
Unlike many businesses, we don't make a profit on the shipping. This means fair and honest shipping prices. There is no easy way to automatically calculate your shipping costs, because we try to bundle items together, to further reduce shipping costs.
Canadian Shipping Rates
United States Shipping Rates
International Shipping Rates
- For shipments destined outside Canada and The United States
- Shipping costs vary
- We are happy to provide quotes by phone or email
- Brokerage, duty and VAT costs are the responsibility of the customer
- If you haven't imported into your country before, we highly recommend you consult your local customs office for complete import details, to avoid surprise charges.
Shipping Companies
Shipments made by Canada Post Expedited with a signature required in most cases.
We also ship by FedEx, UPS and Purolator, depending on price, and customer preference.
Prefer a different shipping method? Have your own shipping account? Please note the shipper, account number, and service type (eg: ground, express) in the comment area during checkout.
Tracking Shipments
Tracking numbers will be emailed so you can track the progress of your package.
For shipments outside of Canada, once the package leaves Canada, tracking information may be updated less frequently.
Shipments Paid With Credit Cards
We only ship to addresses registered on the credit card. We cannot verify address information for customers outside of Canada or the USA. If you live outside of Canada or the USA, or if you are a resident and want us to deliver to an address not registered on the credit card, we recommend paying by Western Union or Interac email money transfer. Sorry for the inconvenience!
Shipment Restrictions
Products from the following companies may be shipped within Canada and the United States of America only.
- Celestron International
- Lunt Solar Systems
If you wish to purchase products from the aforementioned companies, and reside outside the Canada/USA sales territory, we recommend checking with that manufacturer's dealer locator for a dealer closer to you.
Damaged Goods
If the shipping box arrives damaged, report the damage with the carrier immediately.
If any products arrive damaged, report the damage to us. Where possible, document any damage with photos.
Returns
Returns for mail and web orders require a return authorization number (RA#), which must be clearly displayed on the box and all correspondence. Please have your invoice in hand, and contact us to request an RA#.
Shipments returned from outside of Canada must be returned prepaid for all charges (shipping, brokerage).
Shipping costs are not subject to a refund, unless we made a shipment error.
Unwanted products must be returned unused in the same condition as received, accompanied with the original receipt:
- Picked-up orders within 15 days from the purchase date
- Shipped orders within 30 days from the purchase date
Please include the original packaging and instructions.
Products worth $500.00 or more, special orders, and night vision are not refundable. A restocking fee of 20% may be negotiated.
Software (CD/DVD/VHS) must be returned unopened.
Negotiated terms will be written on the original sales receipt.
Return Address
RA# [insert assigned RA# here]
Focus Scientific
911 Carling Ave.
Ottawa ON K1Y 4E3
Canada
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