Imagine opening your brand-new purchase to find broken glass, you see a double-image, or the electronics don't work properly.
Sad experiences such as these happen every day. Our customers are protected from these experiences with our Focus Quality Assurance.
Over 4 decades of experience has taught us that product inspection and correction is valuable; something our customers deserve.
Every product sold by Focus Scientific is put through our quality assurance program so that you receive products free of defects.
We fully assemble most products before delivering to the customer to verify proper fit and function. Due to variations in manufacturing, corrective measures must be employed so parts fit together and align easily.
Collimation (optical alignment) is key to achieving peak performance of a telescope. Important, but rarely perfect out-of-the-box. Every scope we sell that can be collimated - gets collimated by our expert staff before reaching the customer. If we can't collimate it, you can't collimate it.
For our walk-in customers, we give one additional free future collimation. Simply bring your scope by the store for the free adjustment.
Investing this additional time greatly benefits the customer. Our reputation depends on it.
Not every product has issues out of the box, but when they do it can be frustrating to deal with. Some customers may not recognize a problem until years later.
Much respect for our suppliers. Overall they do an amazing job of manufacturing precision equipment. It's not possible to catch 100% of issues/defects at the manufacturing level, or deliver equipment around the world without any sort of transport stress.
Here is a list of some of the defects found in brand-new factory sealed boxes, caught and corrected by our quality assurance testing. These are problems we found, and our customers didn't have to experience.
Every telescope includes our 19+ page Beginner's Guide To Using Telescopes, written by our staff.
You can count on us to answer any questions, and address any problems you may experience. Please contact us anytime for assistance. One-on-one help is also available at our retail store.
Our cheerful, knowledgeable staff draw from a variety of interests and education, and take part in various product courses and training to deliver the best advice and care during the discovery and purchase phases, and best after-sales support.
Focus Scientific is an authorized dealer for every brand we sell.