Focus Scientific takes the health and safety of our customers and employees seriously.
We are currently offering curb-side pickup for local customers, and delivery for everyone else. Products are handled with best practices to reduce the risk of spread. We are currently not offering in-store browsing/shopping until further notice. We will extend lockdown restrictions 30 days beyond the date they are lifted, because we feel the province of Ontario is lifting restrictions too soon.
Testing of equipment is limited to employees only, an essential service to ensure products work as-advertised and as-expected. Products are sanitized after testing. Since most of the products we sell have to be put up against the face, we are not allowing demos of the equipment at this time in order to reduce the risk of spread.
While product returns with us have always been low, we understand occasionally customers will not be satisfied with their purchase. We are accepting returns and exchanges on certain products as per our regular return policy. Any returned products will be thoroughly cleaned, and will be placed in quarantine as a safety precaution.
