Payments are accepted using credit cards drawn on Canadian or American financial institutions.
Credit cards are accepted online during the encrypted secure checkout process, or verbally by phone to one of our sales experts.
Please ensure your billing address matches exactly as it appears on your monthly statement for faster processing.
Packages are shipped only to addresses registered on the credit card. Talk with your financial institution about registering an alternate address, or adding a one-time special authorization or note on your account in which you have to provide the name of our company.
Payments using credit cards drawn on non-Canadian or non-American financial institutions are not accepted. The billing/shipping information cannot be verified. We apologize for this inconvenience.
In these cases, paying by Western Union, or Interac e-Transfer is recommended.
These measures are put in place for the protection of the cardholder and ourselves.
Third party credit card payments are not accepted. Only the bearer of the credit card may place an order using their card.
Interac® is accepted for in-store pickup.
Interac® e-Transfers can be used for any order.
Your financial institution may have a maximum dollar limit for e-Transfers. You may split up e-Transfers to work around any limits.
For more information on e-Transfers, please visit the Interac e-Transfer website.
We do not accept American Express or the Discover card.
We accept PayPal from PayPal verified accounts for small orders more than $20.00 and up to $500.00 destined outside of the greater Ottawa area. There may be a holding period of 7 days for payments from unverified PayPal accounts. Please ensure payments are made in Canadian Dollars (CAD).
Only bank-certified personal cheques are accepted, and must be drawn from a Canadian bank. Non-certified cheques will be refused.
Money orders are accepted only when drawn from a Canadian or United States bank.
In order to redeem a gift certificate, mail it to us. In cases where the gift certificate is valued at less than the purchase amount, during check-out select the payment method for the balance, and in the comment text area, type "Gift Certificate", and the serial number printed on the certificate.
We accept purchase orders for purchases that will be paid by a company or government credit card prior to pickup or delivery.
Items priced less than $20 may be subject to a minimum order requirement if the final order total before shipping and tax is less than $20. We will clearly state any such requirement at the end of the product listing.
We process refunds through our system immediately. In-store interac refunds appear immediately in your bank account. Credit card refunds usually take 3 business days, however may take up to 15 business days due the company we use to process payments. Please contact us if you have any questions about your refund.