Focus Scientific

Free Shipping or Shipping Credits

Many items $200 or more qualify for free or partial shipping within Canada and the United States.

Shipping

If your order does not qualify for free shipping, we will calculate and email you with the shipping cost plus any shipping credits your order qualifies for. We will email or phone you with the shipping charges when they exceed $20.00 and ask for confirmation to go ahead with the order.

We safely bundle smaller items in with larger items to reduce shipping costs.

We don't make a profit by marking up shipping costs. This means fair and honest shipping prices.

Canadian Shipping Rates

  • Shipping is $10.00 minimum
  • Small boxes often go for about $12.00.
    (one or two eyepieces, small pair of binoculars, etc.)
  • Medium-sized boxes up to $20.00
  • Larger boxes >$30.00
  • Shipping quotes available on request

United States Shipping Rates

  • Shipping is $16.00 minimum
  • Small boxes often go for about $20.00.
    (one or two eyepieces, small pair of binoculars, etc.)
  • Medium-sized boxes up to $40.00
  • Larger boxes >$40.00
  • Shipping quotes available on request
  • Low-value shipments: brokerage, duty and VAT costs (where applicable) are not included in estimates and final bills. They are charged to you as the shipment enters your country.
  • High-value shipments: brokerage, duty, and bond costs will be included in estimates and final bills.
  • If you haven't imported into the US before, we highly recommend you consult your local customs office for complete import details, to avoid surprise charges.

International Shipping Rates

  • For shipments destined outside Canada and the United States
  • Shipping costs vary
  • Shipping quotes available on request
  • Brokerage, duty, VAT and surety bond costs (where applicable) are not included in estimates and final bills. They are charged to you as the shipment enters your country.
  • If you haven't imported into your country before, we highly recommend you consult your local customs office for complete import details, to avoid surprise charges.

Shipping Companies

FedEx Ground is used for most shipments. A signature is required in most cases.

Some shipments made by Canada Post Expedited depending on price and service area (eg: low-value shipments to the USA).

Have a preferred shipper or shipping account? Please note your preferred shipper, account number and service type (eg: ground, express) in the comment area during checkout.

Tracking Shipments

Tracking numbers will be emailed so you can track the progress of your package.

For postal shipments leaving Canada, the online postal service in your country may provide more tracking information once the package leaves Canada.

Please allow up to 24 hours for tracking numbers to appear on the various shipping websites.

Shipment Restrictions

Products from the following companies may be shipped within Canada and/or the United States of America only, no exceptions.

  • Celestron International - Canada and the United States
  • Lunt Solar Systems - Canada and the United States
  • Swarovski Optik - Canada only

If you reside outside of Canada or USA and wish to purchase a gift for someone located in Canada, you are exempt from this particular shipping restriction. International payment restrictions apply.

Freight Forwarding

Freight forward shipping is not permitted. Direct shipments only.

Damaged Goods

If the shipping box arrives damaged, report the damage with the carrier immediately.

Please check all items for damage and report all damage to us within 48 hours of receipt.

Where possible, document any damage with photos.

Returns

A return authorization number (RA#) must be obtained by email or phone before shipping items back. Have your invoice ready to avoid delays.

Request an RA#.

Print the RA# clearly on all shipping boxes and all correspondence.

Items must be returned unused and unmarked in their original packaging with instructions.

Shipments returned from outside of Canada must be returned prepaid for all charges (shipping, brokerage, duty).

Shipping costs are not subject to a refund, unless we made a shipment error.

Products worth $500.00 or more, special orders, and night vision are not refundable. A restocking fee of 20% may be negotiated.

Software (CD/DVD) must be returned unopened.

Negotiated terms will be written on the original sales receipt.

Return period

  • Picked-up orders within 15 days from the purchase date
  • Shipped orders within 30 days from the purchase date

Return Address

RA# [insert assigned RA# here]
Focus Scientific
911 Carling Ave.
Ottawa ON  K1Y 4E3
Canada