The manufacturer warranty applies; however, we encourage you to contact us first. Our experienced technicians can resolve many problems without the hassles of dealing with tech support tickets, RMAs, and shipping. We have many replacement parts in-stock. We can help you determine which items are required for the proper diagnosis and repair by our service department or the manufacturer's service department.
For our local customers, we offer packing and shipping services to get your defective products back to the manufacturer. A reasonable handling fee applies, as low as $20.00 CAD.
Unless otherwise noted, used products carry a one-year Focus Scientific warranty on the optics and mechanics; however, electronics, motors, and cables are fully tested and guaranteed to work prior to leaving the store. Used products must pass our Focus Quality Assurance program.
We service what we sell. We service what other companies sell. We'll maintain your equipment so you can concentrate on enjoyment.
*Note: In-store binocular repairs are limited to quality non-waterproof models that aren't worn out or require part replacement. We can order replacement eyecups for a few high-end brands, such as Swarovski. For other brands, the binocular will need a trip to the brand's service department.